Abstract:

Some claim AI is the “new electricity” due to its growing significance and ubiquity. My research investigates this vision from an HCI perspective: How can we situate this remarkable technology in ways people perceive as valuable? How could we form a symbiotic relationship between AI systems and their users, to do things neither can do on their own?

In this talk, I will discuss a number of research projects that systematically investigate these questions. Projects include the designs of clinical decision-support systems that can effectively collaborate with doctors in making life-and-death decisions and an investigation of how Natural Language Generation systems might seamlessly serve authors’ communicative intent. Each project engages stakeholders in their real-world contexts and addresses a critical challenge in transitioning AI from the research lab to the real world.

Based upon this body of work and my studies of industry practice, I propose a framework laying out the problem space of human-AI interaction design. I discuss our early work and the strategic potential in supporting effective collaboration between HCI and AI expertise.